SHIPPING & RETURNS
Shopping for fine art at shoshannahsheart.com is 100% safe and guaranteed! We only ship artwork that is in excellent condition, free from folds, tears, creases, wrinkles, smudges and other imperfections that could diminish the value of your fine art. All items are professionally packed and insured through UPS or the United States Postal Service. If you are dissatisfied with your order, you may contact us immediately and we will promptly resolve the situation to the best of our ability.
RETURN POLICY, ORDER CANCELLATIONS, GENERAL INFORMATION, AND SHIPPING INFORMATION
What is the shoshannahsheart.com return policy?
Shoshannah's Heart offers a 100% satisfaction guarantee. If for any reason you are not completely satisfied, we will gladly accept a return for exchange or for refund, provided the item is returned within ten (10) days from the date of shipment. After the 10-day grace period, all sales are final.
What if my order is received with obvious damage or with broken glass?
If your art order is received damaged, it is most likely the result of a shipping mishap, and please let us know so we can print a new custom piece for you. Contact us via phone or e-mail within 24 hours of receipt so we can discuss the issue with you and the availability of a replacement item. You will then have the option of replacing the item free of charge (if applicable) or having your account credited.
If your order is delivered to you with obvious damage or with broken glass, please do not open the package. You may refuse the package and have the carrier return the package to sender. Please call 907-671-3111 to let us know so we can arrange a replacement shipment, which is dependent upon item availability.
If damage to your order is discovered after the package has been opened, please contact us within 24 hours of receipt. You may call us or fill out our “Contact Us” form and type "Damaged Order" in the Subject.
Lost Packages?
A package is considered lost if
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It has not been delivered 24 hours after the expected delivery date and time.
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The tracking status has not updated in more than 5 business days.
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The carrier has marked the status as lost.
Wrong item?
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If you received the wrong item, please let us know so we can quickly print and ship out the correct artwork.
How do I return an item?
To return an item you must call us at 907-671-3111 or send us an e-mail shoshannahsheart@gmail.com to receive a Return Authorization Number. Return shipments will not be accepted if you do not have a Return Authorization Number. A returned item must be included in the original packaging it was shipped and with all accessories included. If it is not returned with the original packaging then the return is subject to a 20% restocking fee. Be sure to specify the reason for the return, and what action you would like us to take: free replacement (if applicable) or refund.
You are responsible for all return freight and insurance on returns and responsible for any damage in transit for the return. We strongly suggest that you pay insurance on items being returned and that you use a traceable delivery method, such as UPS or Federal Express. Any freight claims for damage on return shipping will be the customer’s responsibility.
What if I want a refund for my return?
Refunds will be processed as a credit to the credit card used at the time of purchase or in the form of a check drawn from U.S. funds for all other methods of payment. No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All refund checks will be mailed to the "Bill To" address used when the order was placed.
What if I want to cancel an order?
If for some reason you place an order and suddenly decide to cancel before your order has been processed and shipped, we will cancel your transaction at no cost to you. This also applies if an item is out of stock or backordered.
If your order has already been processed and prepared for shipment, a 20% fee will be deducted from the cancellation refund.
SHIPPING INFORMATION:
Continental United States:
We ship most orders through the United Parcel Service (UPS) and United States Postal Service (USPS). In-stock items are normally shipped within the next two business days. Please allow 7-10 business days to receive your item(s).
Canadian Orders:
All shipments to Canada are sent via UPS Standard or United States Postal Service to Canada. Please allow 2-3 weeks for delivery.
Other International Orders:
At this time we ship to the follow countries:
American Samoa
Australia
Canada
Guam
New Zealand
Northern Mariana Isl.
Puerto Rico
U.S. Virgin Islands
United Kingdom
If you have any specific shipping needs or questions, please feel free to call us at 907-671-3111, or e-mail at shoshannahsheart@gmail.com